FAQ

Where do you get the Raw Non-Veg from?

We have tie ups with experienced raw non-veg suppliers in Durg-Bhilai(Chhattisgarh). The best animals are hand picked & selected based on their medical reports, and are sent to the Unit for processing.

How do Purchase from your site?

First you need to select your product and add into your cart, and click the checkout button. Now it will take you to the Checkout Page, In this page you need to fill the required details like Name, Email Id, Mobile Number, Address. In the below part of the page, you can verify your order and click on Place Order button. It will take you to Payment page where you can select your required bank and Pay online. 

Can I place Bulk Orders?

Yes. You can place  bulk orders, for these you have email us on order@getnonveg.com and our executive will call and streamline your order.

How do I place my order ?

Order can placed in two ways:

  • Website  (www.getnonveg.com)
  • Mobile (getnonveg.com)

What Modes of Payment you Accept?

UPI, Debit/Credit Card, Net Banking, Wallet, QR.

Will My Money be Refunded?

Please note once the product is packed , the order cannot be cancelled or refunded since fresh raw non-veg has very less shell life.The money will get refunded if the product is damaged. For more Information Please refer to our Cancellation & Refund Policy in the website.

Can Multiple coupons be applied on a single Product?

No You cannot apply multiple coupons on a single product.

What about money in case of payment failure?

In Case of Payment failure, Amount is deducted from your bank account but order is not placed, It will be checked and settled in 5 working days.

Is the Raw Non-Veg Fresh?

The Raw Non-Veg is Live and Fresh and Hygienic , cleaned thoroughly & neatly with precise layered cuts and served fresh to customers.

Can I Edit or Cancel the Order?

you cannot edit order instead you have to place a new order to add more Raw Non-Veg.

Cancellation: Order cannot be cancelled once it is packed. since the raw non-veg is fresh its shelf life reduces rapidly and we cannot sell the same to other customer and this raw non-veg can only kept in storage for 12 hours. So it results in spoilage which will be tedious. For Scheduled Orders that are booked early for certain day. Order cancellation request should be intimated 24hrs prior to Scheduled date of delivery.

Can I Track the Order?

Yes you can!!! There is a feature available the gives the current status of the product delivery.

If Product is Damaged? What Should I do?

Raw Non-Veg products can only be returned if:

The package has been altered or damaged during transit.

The item delivered is not what you had placed an order for.

If you Still have concerns related to raw non-veg  please feel free to reach us to our order@getnonveg.com, we will be there to assist you.

What If i choose Cash on Delivery?

No, At present we are not taking COD(Cash on Delivery).